Refund and Returns Policy

At Kilo Office, we are committed to providing you with high-quality products that meet your needs. If for any reason you are not completely satisfied with your purchase, we offer a straightforward Refund and Returns Policy to ensure a hassle-free experience.

1. Eligibility for Returns

You may return any product purchased from Kilo Office within of receiving your order. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging, including all accessories and documentation.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact Us: Reach out to our customer service team at [email protected] of receiving your order. Please provide your order number and the reason for the return.
  • Return Authorization: Our team will guide you through the return process and provide you with a Return Authorization (RA) number, which is required for processing your return.

3. Return Shipping

You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product). We recommend using a trackable shipping service or purchasing shipping insurance for items over as we cannot guarantee that we will receive your returned item.

4. Refund Process

Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. If approved, your refund will be processed within business days, and the funds will be credited back to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

5. Non-Refundable Items

Certain items are non-returnable, including:

  • Gift cards
  • Downloadable software products
  • Items marked as final sale

6. Exchanges

If you would like to exchange a product for a different item, please initiate a return for the original item and place a new order for the desired product.

7. Customer Satisfaction

At Kilo Office, your satisfaction is our top priority. If you have any questions or concerns regarding our Refund and Returns Policy, please do not hesitate to contact us. We are here to help!