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Shipping Policy
At Kilo Office, we strive to provide our customers with a seamless shopping experience, including efficient and reliable shipping services. Our Shipping Policy outlines the details of how we handle shipping for your orders, so you know what to expect when shopping with us.
1. Shipping Methods
We offer several shipping options to accommodate your needs, including:
- Standard Shipping: Typically takes business days for delivery.
- Expedited Shipping: Faster delivery within business days for an additional fee.
- Express Shipping: Priority shipping option for urgent deliveries, arriving within business days.
2. Processing Time
All orders are processed within 7 business days. Orders are typically shipped on business days (Monday through Friday, excluding holidays). If we experience a high volume of orders or there are unforeseen delays, your shipping timeframe may be extended. We will notify you of any delays as soon as possible.
3. Shipping Costs
Shipping costs are calculated at checkout based on the shipping method selected, the weight of your order, and your delivery location. Free shipping may be available for orders over. Promotions and discounts may also apply during special sales.
4. Delivery Locations
Kilo Office currently ships. If you wish to inquire about international shipping options, please contact our customer service team.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your shipment’s progress on our shipping partner’s website.
6. Damaged or Lost Items
If your order arrives damaged or you suspect it has been lost in transit, please contact us within of the expected delivery date. We will work with our shipping partners to resolve the issue and ensure you receive a replacement or refund as necessary.
7. Contact Us
If you have any questions or concerns regarding our Shipping Policy, please reach out to our customer service team at [email protected]